Web Site Terms and Conditions of Use
1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Money Back Guarantee
If the course is ineffective you may claim a refund in accordance with this refund policy.
We operate a fair use refund policy: This means we reserve the right not to refund the course if we feel you are taking advantage of the refund policy. Examples of taking advantage of the refund policy include, but are not limited to:
Using premium services such as coaching: Some of our premium services include live coaching. As we have to pay the coach for this time, it’s not fair to expect us to refund you if you have used these services. If only a proportion has been used then we would work out a fair proportion to refund.
Waiting too long to advise us of a refund. If you are in any way unhappy with the course please contact us immediately so we can take action to correct it. We expect that 30 days should be enough time unless there is a reasonable excuse.
Putting any of the content of the course into use and then requesting refund after.
Using the course for your own research purposes.
Using a significant proportion of the course before asking for a refund. We believe that you should be able to decide whether the course is working for you or not before you have almost completed the course. If the course is not working for you, we encourage you to stop using it and ask for a refund before you get more than a quarter of the way through.
Any indications of copyright abuse or “competitor shopping”
Sharing privately issued coupon codes to others
Minor missing content and or errors. We do our best to make sure that the course is as complete and accurate as possible but no one can guarantee perfection. If you believe there are significant omissions and errors then please advise us in the first instance and give us a chance to fix it.
Not doing the work. The course does not download the information into your brain. The course does not magically fix your problems. You have to use the lessons and do the exercises like we suggest. Paying for the course is one way we encourage clients to actually use the course. Because if clients get it for free they will be less likely to “do the work”. Not doing enough work is evidence of clients not even trying. We encourage you to try around 20% of the material and test it practically in good faith before you can make an informed decision.
Your own technical difficulties
Your excuses: “Not having enough time” etc. is not an excuse that will solve your work problems and it’s not an excuse that carries water with us either. If there is a tragedy that is out of your control such a death in the family, major sickness, major accident we will of course send you our best wishes and refund you.
Refunds will not be granted where there are signs of other similar abuse, wrongdoing, dishonesty etc.
Special mention regarding DISC Assessments: DISC assessments fall under the "premium services" in section 2.1 but here are some extra clarifications: The company has to buy DISC assessments from another supplier which means it's unreasonable for the company to refund you for something that it has paid for. In addition once you have a code for a DISC assessment, this code cannot be used by someone else. Therefore DISC Assessments will only be refunded at the companies discretion.
Digital products: Once a digital product has been supplied, the concepts of returning a digital product does not exist in the same way that returning a physical product does. Therefore digital products will only be refunded at the companies discretion
By ineffective, this means that the course does not deliver substantially on its main goals.
3. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Company’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Company’s web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or ‘mirror’ the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
4. Disclaimer
The materials on Company’s web site are provided ‘as is’. Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
5. Limitations
In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Company’s Internet site, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
6. Revisions and Errata
The materials appearing on Company’s web site could include technical, typographical, or photographic errors. Company does not warrant that any of the materials on its web site are accurate, complete, or current. Company may make changes to the materials contained on its web site at any time without notice. Company does not, however, make any commitment to update the materials.
7. Links
Company has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Company of the site. Use of any such linked web site is at the user’s own risk.
8. Site Terms of Use Modifications
Company may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.